Support
Something not working the way you expected? Write to us and we’ll get back to you.
Direct contact
The fastest way for us to help is an email telling us what happened and which iOS version you’re on.
How do I manage or cancel my Super subscription?
Subscriptions are managed through your Apple account, not inside the app. On your iPhone: Settings → your name → Subscriptions → Ajedrez. From there you can switch plans or cancel. If you cancel, you keep Super until the end of the period you already paid for.
I got a new phone — how do I restore my purchase?
Open the app, go to your profile and tap "Restore purchases". Use the same Apple account you bought with. If it still doesn’t show up, email us with the approximate purchase date.
Game Center won’t connect
Check that you’re signed in under Settings → Game Center. If you already were, fully close the app and reopen it: since version 1.0.11 the connection is established on first launch.
I lost my streak or my progress
Progress is tied to your Apple account. If you switched accounts, switch back to the previous one. If progress disappeared for no reason, email us — in many cases we can recover it.
The app has no sound
Since version 1.0.11 sound plays even with the phone on silent. Check that media volume isn’t at zero and that sound is enabled in the app’s settings.
I want my data deleted
Email us from the address associated with your account asking for deletion and we’ll take care of it. You can review what data we process in the privacy policy.